Customer Service, Mackay
As Australia's only combined rail freight and cargo port operator, Asciano (ASX: AIO) handles and hauls the millions of tonnes of agricultural and resource commodities, retail goods, manufacturing products, construction and other materials that keep the region's economy, businesses and households running. With more than 8,500 skilled and motivated employees across our organisation, our future can be your future.
Pacific National is one of Australia's largest rail providers, comprising three businesses: National Intermodal, Queensland Coal & Bulk and NSW/Vic Coal & Bulk. Join our team as we continue to strive to become market leaders in logistic services that connect businesses and their markets across Australia.
About the opportunity
Reporting to the Service Delivery Superintendent, the focus of the position is to support train operations in the Queensland coal and bulk supply chains on a 24 hour, 7 days a week basis, ensuring outcomes meet the company business plans and customer requirements. The Service Delivery Officer will be required to liaise with customers (internal and external) to ensure that train operations are robust, sustainable and are meeting the business needs. They will coordinate and support the short term train plan to meet service delivery targets (linehaul, safety and cost targets) and facilitate proactive communications with relevant parties through the use of various communication channels.
About your experience
To be successful in this position you will have excellent interpersonal and communication skills, as well as strong problem solving, planning and information system skills. You will have demonstrated successful customer service experience and a working knowledge on safety in the workplace will also be essential. Experience in coordinating trains or vehicle movements, and rostering or resource allocation will be highly desirable, as is knowledge of the Central Queensland Coal Network and Townsville/Mt Isa Bulk Network. Key to the role will be your desire to problem solve in collaboration with other team members and provide continuous improvement initiatives to enhance our service offering.
Asciano's culture embraces diversity and flexible work options. Working for Asciano will put you in a strategic position with your career, with opportunities for growth and development across the Patrick and Pacific National businesses in both Australia and New Zealand. Whether you're based in an office or on one of our operational sites, you'll learn both our business and field operations, building a network of contacts across our region that will move your career forward. To learn more about the financial and non-financial benefits of work with Asciano, please visit our careers page http://www.asciano.com.au/p/employee-benefits
We're looking for people who share our values of Safety, People & Teamwork, Customer and Performance, and live these values through open and honest communications, personal accountability and respect.
Asciano embraces diversity in our workforce and encourages everyone to apply.
Applications close on 29th May 2015
Are you ready to be part of our future?
To apply, please click on the 'Apply' button below and follow the prompts.
To find out more about careers within Asciano, our benefits and the opportunities we offer, visit our careers page http://www.asciano.com.au/careers
Home Safely Everyday - Our top priority is getting you home to your family safely every day.
Asciano can trace its origins to the acquisition of National Rail and FreightCorp in 2002 by Toll Logistics and Patrick Corporation. Initially run as a joint venture between both companies, Toll later bought out Patrick and restructured itself into two listed companies, Toll and Asciano Group. Asciano Group later became Asciano Limited.
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